Privacy Policy

This Privacy Policy will be reviewed annually to ensure compliance with applicable data protection laws and regulations in all jurisdictions where our Services are provided, including but not limited to the Nigeria Data Protection Act (NDPA), 2023.

Because of ongoing improvements to our technology, services, and evolving legal standards, our data protection practices will update from time to time. When changes occur, we will publish the updated Policy on vinoliglobal.comand our mobile applications with a revised "Last Updated" date.

You accept this Policy when you click on the "continue" or "sign up" button (or create an account) to access and use any of our Platforms, products, and Services.

By using our platform, you consent to the collection, processing, and storage of your personal information (including name, date of birth, email address, physical delivery address, phone number, order details, and history) for the purpose of providing the Services.

If you decide to opt out of any of the Services or withdraw consent for the processing of your personal information, you can do so by reaching out to us at admin@vinoliglobal.com or completing our Data Subject Request Form. This Policy governs the use of Vinoli Ltd Services; if you are not comfortable with us processing your data as described, you may not use our Services.

The lawful basis for collecting and processing your data includes:

• Consent: Express permission granted by you when signing up or opting into specific features. Where processing is based on your consent, you have the right to withdraw it at any time.
• Performance of Contractual Obligations: Collecting and processing personal data—such as your name, delivery address, and phone number—is necessary to prepare orders, process payments, and complete deliveries.
• Legal Obligations: Complying with statutory financial, tax, regulatory, and reporting requirements.
• Legitimate Business Interests: Enhancing platform security, preventing fraud, managing platform infrastructure, and improving user experience.

We are committed to limiting data collection to essential personal information. We may collect your data when you:

1. Register for an account or order a product or service through vinoliglobal.com.
2. Subscribe to newsletters, promotional alerts, or marketing updates.
3. Contact customer support with an inquiry, feedback, or complaint.
4. Participate in a contest, promo, survey, or research study.
5. Visit, browse, or navigate our website and applications.
6. Interact with us via third-party organizations (such as fraud-prevention agencies, business directories, and credit reference agencies, as allowed by law).

The information we collect depends on how you use our Services and includes:

• Account Data: Name, age, date of birth, gender, physical delivery address, email address, and phone number. If you provide information regarding third parties (e.g., sending food to a friend), we process that data assuming you obtained their prior consent.
• Order & Transaction Data: Details regarding when, where, and what you ordered, special delivery instructions, dietary preferences, and geo-location details associated with fulfillment.
• Device & Technical Data: Operating system and version, unique device identifiers, serial numbers, IP address, mobile network info, and browser type.
• Payment Data: Information collected via financial or third-party payment gateways regarding payment mechanisms (credit/debit card tokens, wallet transactions). Vinoli Ltd does not store raw credit card numbers or banking PINs on its primary servers.
• Location & Metadata: Precision GPS coordinates, IP location, and Wi-Fi metadata (signal level, MAC address, SSID) used to suggest nearby vendors and dispatch couriers accurately.
• Communication Records: In-app chat transcripts, emails, and support call logs between you and Vinoli Ltd or delivery couriers.
• Optional Survey & Social Media Data: Demographic details (marital status, profession, income range) submitted via optional surveys, and public profile details shared when logging in via third-party social platforms.

We use cookies, web beacons, and similar tracking tools to recognize your browser, remember your preferences, keep you logged in, and understand how you interact with vinoliglobal.com.

• Persistent Cookies: Stored on your device to remember user settings for future visits.
• Session Cookies: Temporary files deleted once you close your browser.

Cookies do not damage your computer or reveal your identity directly. You can configure your browser to reject cookies or notify you when a cookie is set. However, disabling cookies may limit certain functionalities of our platform, such as persistent shopping carts or seamless logins.

We process and analyze your personal data to:

1. Facilitate order fulfillment and connect you with local vendors and riders.
2. Process and verify payment transactions securely.
3. Authenticate user identities and prevent fraud, account takeover, and illegal activity.
4. Provide responsive customer support and resolve order disputes.
5. Tailor platform recommendations, discounts, and promotional offers to your interests.
6. Conduct surveys, platform research, and R&D to enhance our software and operational workflows.
7. Comply with legal requirements, legal proceedings, and governmental audits.

Vinoli Ltd will not sell or rent your personal information to third parties. However, we may share information with:

1. Group Companies & Subsidiaries: Internal units operating under shared data security standards.
2. Restaurant & Vendor Partners: Order items, customer name, and preparation notes shared to prepare your food.
3. Delivery Partners & Couriers: Customer name, delivery address, phone number, and drop-off instructions provided to ensure accurate delivery.
4. Third-Party Service Providers: Partners handling payment processing, SMS notifications, server hosting, data analytics, and customer ticket systems.
5. Credit & Fraud Prevention Agencies: To evaluate credit risk, verify identity, or investigate fraudulent transactions.
6. Legal & Public Authorities: When required by law, court order, or regulatory bodies to protect legal rights, user safety, or public interest.
7. Business Transfers: Transferred as part of a corporate merger, acquisition, restructuring, or asset sale.

Vendor Independence Disclaimer: Vinoli Ltd has no prior relationship or representation with the vendors whose services are listed on Vinoli’s Platform. Vinoli Ltd is solely responsible for facilitating the purchase of the customer’s order and delivering the order to the customer’s provided address upon confirmation of payment.

Vinoli Ltd will not be responsible for any breach in representations made by the vendor concerning any order made by you and does not guarantee that vendor representations are fit for purpose, true, or accurate.

Location Services: Enabling location permissions allows us to determine your position via GPS, IP address, and network sensors to show nearby restaurants and direct riders to your drop-off spot. You can adjust location settings on your mobile device at any time.

Communication Recording: All chat messages, emails, and phone calls facilitated through the Vinoli Platform between users, support agents, or riders are recorded for safety, quality assurance, fraud prevention, and dispute resolution.

We protect your information through physical, electronic, and administrative safeguards designed to reduce risks of loss, misuse, unauthorized access, disclosure, and alteration.

Data Encryption: Web sessions are secured using Secure Sockets Layer (SSL/TLS) encryption (indicated by https:// and the padlock icon in your browser URL bar). Stored databases use encryption-at-rest and data-isolation technologies.

Storage Location & International Transfers: Personal data may be hosted on secure servers located in international data centers (such as Ireland or AWS cloud infrastructure) managed by our technology partners. Where cross-border data transfers occur, we enforce technical safeguards and standard contractual clauses in line with the NDPA 2023 to protect your data integrity.

Your personal information will be retained for a period of seven (7) years following your last active interaction with vinoliglobal.com, in compliance with our financial auditing and legal record-retention obligations.

If you request account deletion, Vinoli Ltd may still retain necessary portions of your personal data if:

1. An ongoing investigation, unpaid balance, or unresolved claim exists on your account.
2. Applicable tax, regulatory, or legal obligations require retention.
3. It is necessary for fraud prevention and user safety.

Once retention periods expire, personal data is permanently deleted or de-identified.

Under applicable privacy legislation (including NDPA 2023), you have the right to:

1. Access: Request confirmation and copies of the personal data we hold about you.
2. Correction: Request updates or corrections to inaccurate personal records.
3. Erasure & Deletion: Request deletion of your personal data (where consent is the sole legal basis and no legal retention exception applies).
4. Portability: Request a copy of your personal data in a structured, commonly used machine-readable format.
5. Withdraw Consent: Revoke previously granted processing consents at any time.
6. Lodge Complaints: File a grievance directly with the Nigeria Data Protection Commission (NDPC) or relevant regulatory authority.

To exercise any of these rights, email us at admin@vinoliglobal.com or fill out our Data Subject Request Form. Proof of identity may be requested before processing your request.

When you register or subscribe to marketing communications on vinoliglobal.com, you consent to receiving updates, special vendor discounts, and news via email, SMS, push notifications, or phone calls.

You can opt out of promotional messages at any time by clicking the "Unsubscribe" link at the bottom of any email or by adjusting your app notification settings. Non-promotional transactional communications (such as order receipts, delivery status updates, and security alerts) will still be sent.

vinoliglobal.com may contain hyperlinks to third-party websites or services that are not owned or controlled by Vinoli Ltd. We have no responsibility or liability for the content, privacy policies, or practices of third-party sites. We encourage you to read the privacy statements of every site you visit.